Therefore, by devoting the time and effort necessary to move closer towards a more personalized, customized service will allow us to move ahead of our competitors. We measure out success in the services we offer by enhanced customer satisfaction. Internally, we pay special attention to achieve reduced turnover, increased pride, and greater creativity among our staff members. We realize that the biggest losses businesses incur are due to high turnover resulting mainly from insufficient on the job training and outdated policies.
In the last three decades, the health care industry, and in particular the clinical laboratory sector, has been witnessing increased demands for higher standards of testing. This translates into improved service that is faster, more accurate and, of course, friendlier. At Clongen Laboratories, we realize how critical it is to offer the best possible customer support . The power of customization of services and tailoring to fit our clients needs cannot be overemphasized.
We encourage our customers to evaluate our service based on the following business “Advantages” we have over our competitors:
- Personalized and friendly service provided by highly experienced scientists.
- Quick turnaround time on test results. We do not batch samples; our assays are run on a daily basis as they come
- Lower cost than any of our competitors. We understand very well how important it is to you to operate within budgets and save on annual testing costs. We offer volume discounts on most of our services. We will honor our promise to offer prices at least 10% lower than our competitors.
Above all, we are flexible enough to accommodate your research and testing needs. If you do not see it on our website, please call client services (877-CLONGEN) and someone will gladly provide you with free consultation on the possibility of introducing your new assay into our laboratory and we will work with you every step of the way.