Privacy Policy

Clongen Laboratories Website Privacy Policy


Our Privacy Statement

Clongen Laboratories is committed to protecting the privacy of your personal, health, or proprietary business information while assisting you with your clinical testing or research contract needs.


Clongen Laboratories is the sole owner of the information published on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. This site contains links to other sites: Clongen Laboratories is not responsible for the privacy practices or the content of such websites. The user/visitor is ultimately responsible for any outcome from visiting sites linked to our website.


Privacy of Information we collect

In order to access specific areas of the website, you may be required to give contact information such as your email address, as well as other personal information. We may collect information that you voluntarily provide to us through information request forms or surveys we publish on our website.

How is Your Information Used

We may use your personal information to provide you with the services or products that you request, to respond to your questions about our services, billing, or use of our website, or to evaluate our services and products and to conduct customer surveys. With your consent, we may use your information to send additional information that may be of interest to you. We may send an email to any address we obtain, once, to obtain this consent. Promotional emails or materials are only sent to customers who indicate that they wish to receive them, and you may elect at any time to discontinue them in the future. Your information will never be used in mailing lists without your consent.


When you submit sensitive information via the website, your information is protected both online and offline. Any website area where patient or customer information is displayed is secured by encryption-protected passwords, and transmission of sensitive information is protected using SSL encryption.


Your personal information is also restricted in our workplace. Only staff members who need the information to perform a specific task have access to personally identifiable information. Our employees are trained on our security and privacy practices.


Notification of Changes

We will change and update this policy whenever needed, so please check the policy often. We will identify that the policy has changed by changing the effective date at the bottom of this page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will have a choice as to whether or not we use their information in a different manner.


Effective Date: 3/30/2005, Last Updated: 12/31/2007


Client Audits Policy

This policy relates to the client audits and the amount of time we can dedicate to an individual client. With the steady growth that Clongen Labs. has enjoyed over the last five years and due to the increasing number of clients, requests for facility audits from clients will be evaluated on a case-by-case basis and we will not be able to honor requests from small accounts (less than $15K in the previous calendar year). However, we will be more than happy to conduct audits by e-mail, phone, and fax. Also, open-ended requests will not be honored. We sincerely appreciate your business and hope that you understand that we have to use our time and resources efficiently in order to be able to continue to offer our services to you.


Effective Date: 1/1/2009

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